Your responsible gaming experience
is our priority
bqji believes gaming should be enjoyable — never a source of stress. On this page you will find all the information on setting limits, self-exclusion, and support.
Why does responsible gaming matter?
At bqji, we see gaming as a form of entertainment. When online gaming is carried out with the right mindset and within healthy boundaries, it can be an enjoyable leisure experience. However, in some cases gaming habits can spiral out of control — and that can have a negative impact on personal, family, or financial life.
That is why bqji places the highest importance on protecting every user. Our platform offers tools and measures to help you set gaming limits, take breaks when needed, and access support.
Under our strict policy, bqji is for people aged 21 and above only. There is no way for anyone under that age to open an account or play games on this platform.
When does gaming become a problem?
Gaming becomes a problem when a person continues to play beyond their own will or means. This change often happens gradually and can be difficult to notice at first. That is why staying aware of your own behaviour and seeking help when needed is very important.
Some common signs of problematic gaming are: playing more to try to recover lost money, neglecting family or work because of gaming, lying about gaming, and being unable to stop gaming. If you find yourself in any of these situations, use our tools listed below or contact our support team directly.
Our protection tools
Deposit Limit
You can set a maximum deposit amount on a daily, weekly, or monthly basis. Once a limit is set, it takes effect immediately. To increase a limit, a specific process must be followed so that decisions are not made in haste.
Cooling-Off Break
If you feel you need a short rest, you can take a temporary break of anywhere from 24 hours to 30 days. During this time, logging in to your account or making any transactions will not be possible.
Self-Exclusion
If you are experiencing long-term problems, you can choose self-exclusion. With this option, your account is closed for a set period or permanently. While self-exclusion is active, no promotional emails or advertisements will be sent to you.
Session Time Limit
You can set a maximum duration for each gaming session. When the set time is up, the system will automatically notify you and, if needed, end the session.
Activity Review
You can view your gaming history, deposit and withdrawal details, and a record of total time spent at any time from your account. This is useful for understanding your own patterns.
Protection of Minors
If there are children or teenagers in your home, please use parental control software on your device. bqji is for people aged 21 and above only — make sure account details are kept out of reach of minors.
Recognise the signs of problematic gaming
If any of the following situations apply to you or someone you know, it is time to seek support.
Remember
If these signs appear, it is not a sign of weakness — it is the right time to ask for help. bqji's support team is with you 24/7.
How to activate limits and protection
After logging in to your bqji account, go to the "Account Settings" section. There, find the "Responsible Gaming" tab. From this tab you can manage all protection tools.
How to set a deposit limit
Click the "Deposit Limit" option, enter your daily, weekly, or monthly amount, and confirm. Reducing a limit takes effect immediately. If you want to increase a limit, a set waiting period must pass first.
How to take a cooling-off break
Click the "Take a Break" option and choose your preferred duration — 24 hours, 7 days, or 30 days. Once the break has started, it cannot be shortened.
How to activate self-exclusion
Choose a period from the "Self-Exclusion" section or apply for permanent exclusion. For permanent exclusion, notify our support team directly by email at [email protected].
Setting a session time limit
In the "Session Time" option, set your preferred duration — such as 30 minutes or 2 hours. A warning message will be shown before the time runs out.
Protection of minors
Under bqji's strict rules, no one under the age of 21 may use this platform. Age is verified at registration. Even so, we urge parents and guardians — if there are children or teenagers at home, please take precautionary steps.
Install parental control software on your device that restricts access to online gaming websites. Never keep your bqji password and login details within reach of children or teenagers. Make all family members aware of responsible digital use.
If you suspect a minor has used your account, notify us immediately at [email protected]. Our team will review the matter promptly.
The importance of age verification
bqji reserves the right to verify age at the time of account creation and at any point thereafter if needed. If a user provides false age information, that account will be suspended and any deposited funds will not be returned.
How to get support
If you are struggling with gaming, do not try to manage it alone — reach out to us.
24/7 Live Chat
At any time, day or night, our support team is available on live chat. Talk to us about gaming problems, closing your account, or setting limits. Support is available in both Bengali and English.
Email support
For a more detailed discussion, email us at: [email protected] — the team will respond promptly and your information will be kept completely confidential.
Privacy guarantee
Your gaming history and the content of any support conversations are completely confidential. We never share your personal information with third parties.
Professional support
Gaming addiction is a health issue. If needed, speak with a professional counsellor. Our support team can point you in the right direction.
Balance enjoyment with responsibility
Play on bqji your way — within your limits and with your safety in mind. Our support team is always ready for any questions you have.