bqji's answers to all frequently asked questions

Teen Patti is a popular South Asian card game where each player receives three cards and the player with the highest hand wins. At bqji, it can be played live with a professional dealer via live streaming. The interface and rules are kept straightforward for Bangladeshi players.

Andar Bahar is a simple Indian card game. The dealer places one card in the middle — this is called the "joker." Cards are then dealt alternately to the left side (Andar) and the right side (Bahar). You must place your bet beforehand on which side a card of the same value will appear first. Playing Andar Bahar with a live dealer at bqji is a very enjoyable experience.

bqji's live casino tables offer multiple stake options — from low-limit tables for new players to higher-limit tables for experienced ones. The specific limits vary by game and table, and are displayed on screen before you enter the game lobby, making it easy to choose a table that suits you.

Yes, bqji's live casino is fully mobile-friendly. Live streaming can be enjoyed directly from the browser on both Android and iOS devices — no separate app download is required. With a stable internet connection, you can play with a live dealer without any interruption even on a small screen.

European Roulette has one zero (0), while the American version has two (0 and 00). This extra zero gives the house a greater edge in the American version. Both versions allow you to bet on numbers, colours, or rows. Live Roulette is available at bqji, with a live dealer streaming the entire game in real time.

Yes. If you would like to take a break, let our support team know. During a cooling-off period, your account's gaming access is restricted for a set amount of time. This is a healthy step you can take at your own choice, and bqji always respects that decision.

bqji is for players aged 21 and above only. This rule is strictly followed to protect minors. Age is confirmed during account creation and verification. If someone registers with a false age, their account may be closed and any deposited funds may not be returned.

If you feel that gaming is getting out of control, please speak to Bangladesh's mental health services or a trusted person in your family. bqji's support team ([email protected] or 24/7 live chat) is always ready to help you with self-exclusion or the process of closing your account.

Some common signs are: spending beyond your budget, playing more to recover losses, lying about your gaming, neglecting family or work, and being unable to stop even when you have no money left. If you notice any of these signs in yourself, take a break and talk to someone you trust.

Yes, bqji offers the option to set deposit limits according to your preference. This is an important part of responsible gaming. To set or change a limit, contact our support team via live chat or email — the team will assist you promptly.

If your documents are not accepted the first time, read the reason for rejection carefully. This usually happens when an image is blurry, the document has expired, or the name does not match. Try again with clear and complete documents. If the issue persists, contact [email protected] directly — the support team will let you know the next steps.

Verification is usually requested before your first significant withdrawal or when any unusual activity is detected. This is a security process that keeps your account and funds safe. Submitting your documents in advance prevents any delays when withdrawing.

For proof of identity, a National ID card (NID), valid passport, or driving licence is accepted. For address verification, a recent utility bill or bank statement may be used. The image of the document must be clear, free of blur, and show all corners.

Yes. bqji uses SSL encryption to keep all data secure. Your identity documents and personal information are used only for verification purposes and are not sold or shared with third parties. See our privacy policy for more details.

Verification is primarily for the security of your account. It ensures that no one else can open an account in your name or withdraw your funds. It is also important for preventing underage access and maintaining a fair gaming environment.

After logging in, go to the cashier or deposit section and select Nagad. Enter the amount and provide your Nagad number. Then confirm the payment from your Nagad app. Once successful, the money is added to your account almost instantly.

bqji currently supports four mobile banking methods: bKash, Nagad, Rocket and Upay. These are the most popular mobile payment services in Bangladesh, allowing fast and secure payments from any smartphone.

The minimum deposit amount for each payment method is just ৳200. This applies equally across all methods — bKash, Nagad, Rocket, and Upay. This makes it much easier for new players to get started.

bqji itself does not charge any service fee on deposits. However, your mobile banking provider (such as bKash or Nagad) may deduct a small charge according to their own policy. That depends on the terms of the service you have chosen, which can be seen directly in their app.

Yes, in some cases it is possible to cancel a bonus. However, the option to cancel may be limited once wagering has begun. To cancel a bonus, contact the support team — they will check your account status and advise on the right steps. If a bonus is cancelled, only the original deposit amount will remain in your account.

A wagering requirement is an indicator of how many times the bonus amount must be wagered before it can be withdrawn. At bqji, wagering is calculated on the bonus amount only, not on the sum of deposit + bonus. Example: ৳2,000 bonus × 20 = ৳40,000 must be wagered before bonus winnings can be withdrawn.

The welcome bonus is added automatically when you make your first deposit after registering. bqji offers a 200% first deposit bonus, up to ৳5,000. For example: deposit ৳1,000 and you will receive ৳2,000 in bonus, making your total balance ৳3,000. No code is needed to claim the bonus.

Each bonus has a specific validity period, which is stated in the bonus offer details. If wagering is not completed within that period, the bonus may expire. Starting to play as soon as a bonus is activated makes it easier to finish within the time limit.

Slot games generally count in full towards completing the wagering requirement. Live casino games and sports betting may count partially or may not apply in some cases. Check the bonus terms and conditions for the exact list, or ask the support team.